Refund Policy

We are committed to delivering high-quality products and services. Returns/exchanges are generally not accepted unless there are product quality issues. However, if you are dissatisfied with your purchase, please contact us promptly at INFO@AEGIFLEXUSA.COM for assistance.

Refunds

Refunds will be processed to your original payment method within 14 days of receiving the returned item.
Promotional discounts applied to the original order will be deducted from the refund amount.
Complimentary gifts must be returned with the product to qualify for a refund.
Late/Missing Refunds
If your refund is delayed:

Check your bank account for pending transactions.
Contact your credit card provider (processing may take 3-5 business days).
Consult your bank regarding refund processing timelines.
If unresolved, email INFO@AEGIFLEXUSA.COM with your order number.
Returns

Items must be unused, undamaged, and in original packaging.
Return shipping costs are the customer's responsibility, except for quality-related issues.
Exchanges
For size/color changes:

Return the original item.
Place a new order (inventory availability not guaranteed).
Eligibility Requirements
Returns/exchanges are permitted only if:

Shipment originated from US or EU warehouses.
Original packaging and tags are intact.
Customer covers return shipping costs (unless quality issue).
Valid tracking number and postage proof are provided.