Shipping Policy

We strive to maintain reasonable shipping rates while ensuring efficient and reliable delivery. We appreciate your understanding. Please note the following important details:

General Notes

Orders may be shipped from global warehouses based on stock availability. To ensure prompt delivery, please provide the recipient's full name and valid contact phone number as required for international shipments.
For shipping address changes, contact INFO@AEGIFLEXUSA.COM with your order number. Updates can only be accommodated if the order has not been shipped. If already shipped, additional charges may apply.
Customers are responsible for additional charges on rejected packages, except in cases of product quality issues.
International orders may incur local import duties, VAT, and customs fees not included in product prices. Recipients must pay these charges upon delivery. Some countries may charge handling fees for customs clearance.
Shipping Time

Processing time: 1-2 business days
Delivery time: 3-5 business days (excluding weekends/holidays) for:
United States, UK, Canada, EU, Australia, New Zealand, etc.
Packaging
All products are professionally packaged in poly bags with either:

Amazon-standard boxes
Carrier-branded packaging (DHL/FedEx/TNT/UPS)
Shipping Costs

Free express shipping: United States, UK, Germany
Other countries: Shipping costs calculated at checkout based on warehouse-to-address distance. Final rates shown on payment page.
Service Guarantee

Full insurance coverage for lost/damaged shipments
Careful handling throughout transit
Real-time online tracking
Warehouse Locations
Packages ship from the nearest available warehouse:

United States: Baltimore (MD), Moreno Valley (CA), Dallas (TX)
United Kingdom: Coalville, Leicestershire
Japan: Fujiidera City, Osaka
Australia: Melbourne, Victoria
Germany: Buchholz in der Nordheide
China: Guangdong Province